Cox Barton County Receive 5 Star Ranking

For immediate release
Feb. 21, 2019
Cox Barton County Hospital has earned the prestigious five-star rating in patient satisfaction by the Centers for Medicare and Medicaid Services (CMS).  Only two critical access hospitals in the State of Missouri achieved this high ranking: Cox Barton County Hospital and Cox Monett Hospital. 
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Summary Star Rating (reporting period: second quarter 2017 through first quarter 2018 discharges) combines all information about the specific aspects of patient care experience measured by the HCAHPS Survey. 
The five-star rating put Cox Barton County Hospital in the top seven percent of the 3,505 hospitals surveyed nationwide. 
“I know I have only been here a short time, but I am truly inspired by the work of our hardworking team members to provide such compassionate, outstanding medical care to the people of Barton County and the surrounding communities,” said Chris Wyatt, president of Cox Barton County Hospital. “Our patients rated us five-stars, which is the highest ranking a hospital can achieve—my hope is that more patients will continue to walk through our doors to see what a special place we have here delivering the very best care.” 
CMS assigns two major star ratings: the HCAHPS Summary Star Rating, based exclusively on patient survey scores, and the Overall Hospital Quality Star Rating, which incorporates outcomes measures as well as patient experience scores. The star ratings range from one to five stars, with five stars being the best. 
The HCAHPS Survey asks patients to rate their experience in several categories:  
·       Communication with nurses
·       Responsiveness of hospital staff
·       Communication with doctors
·       Pain management
·       Cleanliness of hospital environment       
CMS added star ratings, like restaurant reviews, to encourage hospitals to strive to continuously improve the patient experience and quality of care delivered to all patients
Cox Barton County previously earned five stars for patient experience from CMS in 2015.
A celebration was held on Tuesday, Feb. 19 to commemorate the high ranking.  Chris Wyatt dressed in costume as a gold star, and refreshments were served in the hospital’s cafeteria. 
Photo one, from left, are: Jean Bartlett (CBCH Volunteer), Chris Wyatt (CBCH President) and Hazel Hoerman (CBCH Volunteer).  Photo two, from left, are:  Stacey Middleton (CBCH Nurse Practitioner) and Barbra Chapman (CBCH Med One Staff) .